Refund Policy

Last Updated: 25-Nov-2025

At BroviaStore, we aim to provide you with high-quality products and a smooth shopping experience. If you are not completely satisfied with your order, please review our Refund & Return Policy below.

1. Eligibility for Returns

We accept returns under the following conditions:

Items must be returned within 7–14 days of delivery (you may adjust this window).
The product must be unused, unworn, unwashed, and in original packaging.
All accessories, manuals, and tags must be intact.
A valid proof of purchase (order ID or invoice) must be provided.

Non-returnable items include:

Items marked as Final Sale
Gift cards or promotional items
Used, damaged, or altered products
Hygiene-sensitive products (if applicable)
Customized or personalized items

2. How to Initiate a Return

To request a return:

Email us at support@broviastore.com with your order number and reason for return.
Our team will respond with approval instructions and the return address.
Ship the item using a traceable courier service.
Once the return is received and inspected, we will notify you of approval or rejection.

Note:
Return shipping costs are the responsibility of the customer unless the return is due to a damaged, defective, or incorrect item sent by BroviaStore.

3. Refunds

a. Approved Refunds

If your return is approved:

Refunds will be issued to your original payment method.
Refund processing may take 5–10 business days, depending on your bank or payment provider.

b. Partial Refunds

A partial refund may be issued if:

The item shows signs of use
Packaging or accessories are missing
The condition differs from your original claim

c. Rejected Refunds

Your return may be rejected if:

The product is used, damaged, or not in its original condition
It is returned outside the allowable time frame
It is a non-returnable item

In such cases, the customer may be responsible for return shipping costs if they want the item returned.

4. Exchanges

We offer exchanges for:

Wrong size
Defective items
Incorrect products delivered

To request an exchange, contact us at support@broviastore.com.
Exchanges are subject to product availability.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect:

Contact us within 48 hours of delivery.
Provide clear photos or videos of the issue.
We will arrange a replacement or offer a full refund at no extra cost to you.

6. Order Cancellation

Orders may be canceled within 12 hours of purchase if they have not yet been processed or shipped.
If the order has already been dispatched, cancellation is not possible, but you can apply for a return after delivery.

7. Late or Missing Refunds

If you haven’t received your refund yet:

Check your bank account or payment provider again.
Processing times may vary.
Contact your bank or card company if needed.
If you still need assistance, email us at support@broviastore.com.

8. Contact Information

For all return, refund, or exchange inquiries, please contact:

Email: support@broviastore.com
Website: BroviaStore.com